Service Order-->Post-->Ship & Consume

Service Order-->Post-->Ship & Consume

In the Service Management-->Service Order-->Post have 4 options.

1) Ship

2) Invoice

3) Ship & Invoice

4) Ship & Consume

Ship: The program posts shipment of the items.

Invoice: The program invoices items that have already been shipped.

Ship and Invoice: The program invoices and ships the items.

Ship and Consume: The program posts shipment and consumption on the order and creates a new service shipment document.

If you fill the "Qty. to Ship" in the Service Lines and post the Service Order as Ship, program will created one positive service ledger entry with 'Entry Type' Usage and one negative Item Ledger Entry with 'Entry Type' as Sale. That means to complete the service order, system used the component that has posted as negative line in the ILE and that line has 'Entry Type' as Sale which means it has to be invoice to the customer.

If you fill the "Qty. to Ship", "Qty. to Consume" in the Service Lines and post the Service Order as Ship and Consume, program will created two service ledger entries (First line with 'Entry Type' Usage and Positive Qty. Second line with 'Entry Type’ Consume and Negative Qty.) and one negative Item Ledger Entry with 'Entry Type' as Negative Adjustment. That means to complete the service order, system used the component that has posted as negative line in the ILE and that line has 'Entry Type' as 'Negative Adjustment' which means it will not invoice to the customer and used for the internal purpose and registered in the Service Ledger Entries as 'Entry Type' consume (i.e. Second Line).

    • Related Articles

    • Post service orders and credit memos

      When you have created a service order, filled in all the necessary information and made any modifications, you can post the service order. The order must contain at least one service item line and one service line before you can post it. Should the ...

    • Service Posting

      Service posting functionality lets you process your documents efficiently and maintain successful customer service policy. You can create and update posted documents, and create ledger entries both in the service area and in other modules to ensure ...

    • Create Service Items

      In this article To create a service item To create service items within a service order To create a service item when shipping items To insert a starting fee for a service item See also In Business Central, the term "service item" refers to equipment ...

    • Configure service management processes

      The following are some examples of the settings you can apply to service management processes: Some overall settings for various processes, such as warnings, next service calculations for service items, the start-up fee to assess, the fault reporting ...

    • Create service items

      In Business Central, the term "service item" refers to equipment or items that require service. When you create a service order, you specify the items that need service. In the order, you can link a service item to an item in inventory or a service ...